Expert systems can provide the ideal solution in many cases. They capture human expert knowledge and make it available online to provide the answers end users need. Instead of having to work through often irrelevant search results, users are asked precise questions. Based on their answers, the expert system will eliminate unnecessary questions and focus on questions that drill down in the relevant areas to produce situation specific advice on precisely what to do. Sessions dynamically follow the same series of questions and logic that a human expert uses because they are driven by the same logic and process.
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